ANSWERS TO FAQ
- Our formulas are designed to hit hard and fast and to deliver maximum whallup.
- If you haven't used our skincare before, start with small amounts in each part of the routine and let your skin get used to the ingredients.
- We use many natural tree resin extracts that contain extraordinary, healing and regenerative compounds, most of which we extract ourselves right here in our lab!
- Each batch is going to be slightly different.
- Each bottle might contain slight amounts of plant residue that has settled to the bottom. This is perfectly fine and safe for your skin also.
- If a serum gets cloudy or the natural ingredients separate slightly...give a quick, hard shake.
- If you have a strange skin condition, contact Morgan...she loves a challenge.
Who We Are
- We’re a tiny crew of mad-scientists that are passionate about making high quality, natural and effective skincare.
- We do a lot of our own ingredient extractions from raw materials and add them in generous quantities to our formulations.
- We believe in outstanding ingredients, simple routines & strong results.
- Everything that goes into our products is natural, including our preservatives.
- We test our products on our friends, not on animals.
- We also list our ingredients in words you can understand and pronounce.
- People with all skin types, genders and colors use and love our products!
- Natural ingredients tend to work wonders on most people, even those with sensitive skin.
- We wrap each skincare bottle in a small, canvas print of surreal art. Most of the art is created by our founder Morgan or if you're lucky, you'll get one of our guest artist's prints 😀
- We are constantly posting videos to our Instagram stories @Surrealskincare of us making and packaging skincare as well as extracting ingredients.
- We are trying to post to TikTok more regularly.... @surrealskincare
- We typically ship out orders on Monday, Wednesday and Fridays.
- Leave us a note with your order or message us on IG or email (include your order number) if you want to swap out a similar product in your bundle (eg....You want Mister Everyday Cleanser instead of Kieran's Cleanser)
- We don't make samples
- We do not accept returns
- If we fck up your order we will make it right plus some. Please either message us on Instagram @surrealskincare or by email
- Get a personal skin analysis
- Wash your face and try on a complete routine right in the lab!
You might get to try out some of Morgan's latest experiments :)
- Maybe get extra treats with your purchase!
- Instagram (@surrealskincare) is the best way to reach us.
- By email (I check email 2-3 times a week)
What is the correct order to apply skincare?
- Toner (tighty mctightface...etc)
- Water-based Serums (wawa...etc)
- Oil-based Serums (acne assassin...etc)
- Creams & Moisturizers (cheat death...etc)
- Finishers (Queen Tut, Jaded, Fruit Snax...etc)