ANSWERS TO FAQ

Our Skincare

Our formulas are designed to hit hard and fast and to deliver maximum whallup.
If you haven't used our skincare before, start with small amounts in each part of the routine and let your skin get used to the ingredients.
We use many natural tree resin extracts that contain extraordinary, healing and regenerative compounds, most of which we extract ourselves right here in our lab with our rotary evaporator!
Each batch is going to be slightly different.
Each bottle might contain slight amounts of plant residue that has settled to the bottom. This is perfectly fine and safe for your skin also.
If a serum gets cloudy or the natural ingredients separate slightly...give a quick, hard shake.
If you have a strange skin condition, contact Morgan...she loves a challenge.

We’re a tiny, little crew of mad-scientists that are passionate about making high quality, natural and effective skincare.
We do a lot of our own ingredient extractions from raw materials and add them in generous quantities to our formulations.
We believe in outstanding ingredients, simple routines & strong results.
Everything that goes into our products is natural, including our preservatives.
We test our products on our friends, not on animals.
We also list our ingredients in words you can understand and pronounce, not in latin 🙄
People with all skin types and colors use and love our products!
Natural ingredients tend to work wonders on most people, even those with sensitive skin.
We wrap each skincare bottle in a small, canvas print of surreal art. Most of the art is created by our founder Morgan or if you're lucky, you'll get one of our guest artist's prints 😀
We are constantly posting videos to our Instagram stories @Surrealskincare of us making and packaging skincare as well as extracting ingredients.
We are trying to post to TikTok more regularly.... @surrealskincare

We typically ship out orders on Monday, Wednesday and Fridays.
Leave us a note with your order or message us on IG or email (include your order number) if you want to swap out a similar product in your bundle (eg....You want Mister Everyday Cleanser instead of Kieran's Cleanser)
We don't make samples of the cleansers or balms
We do not accept returns
If we fck up your order we will make it right plus some. Please either message us on Instagram @surrealskincare or by email

You might also get to try out some of Morgan's latest experiments!
If you want to come by, please message us on Instagram (@surrealskincare) or by email to make sure we'll be here!