ANSWERS TO FAQ


Our Skincare

  • Our formulas are designed to hit hard and fast and to deliver maximum whallup.

  • If you haven't used our skincare before, start with small amounts in each part of the routine and let your skin get used to the ingredients.

  • We use many natural tree resin extracts that contain extraordinary, healing and regenerative compounds, most of which we extract ourselves right here in our lab with our rotary evaporator!

  • Each batch is going to be slightly different.

  • Each bottle might contain slight amounts of plant residue that has settled to the bottom.  This is perfectly fine and safe for your skin also.

  • If a serum gets cloudy or the natural ingredients separate slightly...give a quick, hard shake.

  • If you have a strange skin condition, contact Morgan...she loves a challenge.

Who We Are

  • We’re a tiny, little crew of mad-scientists that are passionate about making high quality, natural and effective skincare.

  • We do a lot of our own ingredient extractions from raw materials and add them in generous quantities to our formulations.

  • We believe in outstanding ingredients, simple routines & strong results.

  • Everything that goes into our products is natural, including our preservatives.

  • We test our products on our friends, not on animals.

  • We also list our ingredients in words you can understand and pronounce, not in latin 🙄

  • People with all skin types and colors use and love our products!

  • Natural ingredients tend to work wonders on most people, even those with sensitive skin.

  • We wrap each skincare bottle in a small, canvas print of surreal art. Most of the art is created by our founder Morgan or if you're lucky, you'll get one of our guest artist's prints 😀

  • We are constantly posting videos to our Instagram stories @Surrealskincare of us making and packaging skincare as well as extracting ingredients.

  • We are trying to post to TikTok more regularly.... @surrealskincare 

Orders

  • We typically ship out orders on Monday, Wednesday and Fridays.

  • Leave us a note with your order or message us on IG or email (include your order number) if you want to swap out a similar product in your bundle (eg....You want Mister Everyday Cleanser instead of Kieran's Cleanser)

  • We don't make samples of the cleansers or balms

  • We do not accept returns

  • If we fck up your order we will make it right plus some.  Please either message us on Instagram @surrealskincare or by email


Pick Up & Lab Visits

  • You might also get to try out some of Morgan's latest experiments!

  • If you want to come by, please message us on Instagram (@surrealskincare)  or by email to make sure we'll be here!
  • We also just started out on TikTok with user name @surrealskincare

What is the correct order to apply skincare?

  1. Cleanser
  2. Toner
  3. Serums
  4. Creams & Moisturizers
  5. Queen Tut